May 15

COVID-19 Update

Our protocols for patient acceptance and onsite visitors continues to evolve. Click for the current protocols.

As of May 15, 2020

  • We continue to be open to accept patients, with restrictions.
  • MRWC’s Drink Container Pickup Service (DCPS) is functioning with extra safety protocols in place.
  • MRWC uses Virox as their cleaner of choice. It is antibacterial as well as antiviral. It is not toxic to either humans nor animals.


  • The reception room and gift shop remains closed. No members of the public will be permitted into the building.
  • The Co-op Community Wildlife Homes Playground is now open. High touch surfaces are disinfected once daily. Please respect physical distancing and disinfect hands before and after use.
  • The nature trail remains open, along with the viewing tower, interactive displays, chairs, and benches. Use high touch surfaces with caution and disinfect hands before and after use. Please ensure you remain at least two metres away from others who may be using the trail.


  • Every attempt will be made to have a caller resolve the wildlife issue with phone support only.
  • For Wildlife Conflict issues, we will assist people through our website and by offering phone support instead of attending to them in person. If we are required to attend, decisions to do so will be made on a case-by-case basis.
  • MRWC will send a staff member, when possible, to catch and transport injured/orphaned animals. The finder will be asked for initial assistance to cover the animals with a box or blanket and will be given detailed instruction over the phone. Upon arrival by the staff member, the finder is asked to stay at least two metres away at all times.
  • If staff is unable to pick up the patient, callers will be asked to drive the patients to MRWC or meet with a staff member instead of dropping at first aid stations.

These protocols will change as the situation evolves. Our goal is to assist the public and support and protect Alberta’s wildlife. With your help, patience, and kindness, we will get through this together.

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